Strategy 2: Communication
Introduction
- Communication is effective when the sender’s information elicits the desired action from the recipient.
- Information will produce the desired outcome when it is clear, concise, and directed to the right recipient.
- Communication is ineffective when there is noise or other distractors such that the information received is muffled or incoherent.
To make communication effective, ensure the following:
- Transparent (No hidden agenda)
- Clear and to the point (No assumptions)
- Enhance shift reporting
- Use a checklist to ensure relevant information is shared during shift reporting ( Please see attached sample checklist)
- Documentation should
- Reflect the resident’s care plan
- Be Informative and comprehensive
- Ensure phone etiquette
- Take note of – who called, why they called, and the message they intended to deliver (write down the message, read back the message)
- Utilize agenda and take minutes at all meetings, including morning huddles
- Utilize the SBAR tool to communicate resident status to clinicians (Physician, Nurse practitioners, and Physician assistants)
- Situation
- Background
- Assessment
- Recommendation
